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ACE Awards 2012 - Achieving Customer Excellence, Celebrating the best in the industry
     
New look audit
with greater focus on customer service
Winning an ACE - the tips, tricks and hard work!
ACE Presentation:
Winning an ACE - the tips, tricks and hard work!
Mystery Shopping The ACE Way
ACE Video:
Mystery Shopping The ACE Way
Categories :
bullet up to 40,000 sq m
bullet 40,000 - 80,000 sq m
bullet over 80,000 sq m
bullet Retail/ Shopping Park
bullet ACE ‘Star’
Institute of Customer Service
The BCSC ACE Awards are supported by the Institute of Customer Service
>
more...

In this age of increasing competition, choice and mobility, customer service can make all the difference to ensure the success of your business! The ACE Awards set out to celebrate the best in the industry.


Entries ARE NOW CLOSED
The 2012 awards will be presented at the BCSC Annual Conference and Exhibition, 10 – 12 September 2012 in Liverpool.
> Book your place
> www.bcsc.org.uk/conference

The ACE Awards continue to evolve and improve each year with the launch for 2012 bring lots of changes. This year’s awards are set to include: Please note that ACE Launch Seminar will now be replaced with a presentation that will be made available through the website – more information to follow.


Due to the amalgamation of the BCSC SCM and Annual Conferences the decision has been made to hold the ACE Awards presentation at the 2012 BCSC Annual Conference next September in Liverpool.
> Save the dates

This will replace the presentation in February; giving centre managers and industry professionals the opportunity to network whilst recognising centres at the heart of our business providing the best overall customer experience.

Key diary dates:

5 March Entries open
30 April Original Deadline for all ACE entries
Mon 30 April Deadline for all ACE Star working hours
(for the w/c 1 May)
30 April Deadline for all ACE Stars photos
May All centres and ACE Stars visited
Wed 2 May Deadline for all ACE Star working hours
(for the w/c 7 May)
Fri 5 May Extended Deadline for all ACE entries
Wed 9 May Deadline for all ACE Star working hours
(for the w/c 14 May)
Wed 16 May Deadline for all ACE Star working hours
(for the w/c 21 May)
Wed 23 May Deadline for all ACE Star working hours
(for the w/c 28 May)
July BCSC judges to visit shortlisted centres
Wed 4 July Deadline for all ACE Star working hours
(for the w/c 9 July)
Wed 11 July Deadline for all ACE Star working hours
(for the w/c 16 July)
9-22 July Shortlisted ACE Star visited
12 September ACE Awards Presentation at the
Annual Conference and Exhibition in Liverpool

Please contact Samantha Mitchell or call 020 7227 3463 for more information.

 

Awards Jury

Andy Davy
The Mall Pavilions, Uxbridge
Roger Fulford
Munroe K Asset
Management Ltd
Shiv Halai
Metrobank Plc
Sean Kelly
PR4Property
Andrew McMillan
Charteris
Susan Mendoza
Trinity Walk, Wakefield
Howard Morgan
Real Service
Tom Nathan
Brent Cross Shopping Centre, London
Lance Stanbury
MallManagementSolutions.eu
 







































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