| BCSC offers a broad choice of educational resources to support retail property professionals at all levels. |
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BCSC Diploma in Shopping Centre Management
This two-year diploma course provided well-recognised formal qualifications for shopping centre managers. Over 500 shopping centre managers have completed the course successfully, with some 40 new students entering the diploma course each year. An Advisory Board, set up in conjunction with The College of Estate Management, Reading, oversees the course’s progress and development.
> Diploma Graduates list |
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Customer Care Best Practice
Training Accreditation Scheme
To make customer service a key priority for the shopping centre industry, BCSC has launched an accreditation scheme for training courses in customer care best practice. The training is based on the Customer Care Good Practice Guide that BCSC produced in 2005. If you are interested in becoming accredited or wish to suggest that your present training providers get involved, please visit the website for more information. |
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| The following learning resources may also be of interest: |
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National Skills Academy for Retail
The Vision: A one-stop shop for retail skills
A Retail Skills Network giving access to world class skills and business support for retailers whatever their size, wherever they are located. Following a successful bid to the Learning and Skills Council, Skillsmart Retail, the Sector Skills Council (SSC) for Retail has been given the go-ahead to develop plans for a National Skills Academy (NSA) for the retail sector. Find out more about the NSA for Retail at:/www.skillsmartretail.com/nsa/index.php |
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BIFM Training
BIFM Training is the most comprehensive and authoritative source of facilities management [FM] Training and FM Learning & Development Services in the UK. Our courses are designed to help facilities managers develop professionally and support them as they encounter new challenges throughout their career. We have welcomed thousands of delegates onto our FM Training programme which addresses some key areas including property management, contract negotiation and sustainability.
www.bifm-training.com
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The Edward L Erdman Environmental Library
Through its connections with the Cambridge International Land Institute, BCSC has developed an affiliation with the Edward L Erdman Environmental Library. The BCSC Educational Trust funded the creation of a "retail room" within the library which offers members immediate access to a primary research source on all aspects of property and the built environment. BCSC research publications are also archived here. |
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