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Retail Path
Retail Path
The BCSC Educational Trust has teamed up with the National Skills Academy for Retail to deliver a apprenticeship programme in shopping centres across the UK. The purpose of the scheme is to enable the retail property secor to support young people into jobs and encourage more young people to choose retail as a career.

It will address the issue of youth employment and retail skills directly, by providing a new professional entry point to rewarding careers for young people, primarily aged between 16 and 24 years, which will:

- Provide a high quality apprenticeship scheme which will demonstrate the value of apprenticeships in the sector as a whole and to centres in particular
- Improve the perception of retail as a career amongst this key group
- Achieve a substantial increase in the number of young people choosing retail or shopping centre operations as a career
- Achieve a measurable impact on the productivity, skills and competitiveness of the sector
- Provide career pathways for young people towards management positions offering long term career development

> Retail Path Brochure
> www.retailpath.org

Educational Articles
- Modern Building Surveying Methods by Martin Penney, Technics Group [11/07/2011]

If you have information of an educational nature that you would like to share and are interested in submitting an article for inclusion on the website, please email education@bcsc.org.uk
 BCSC assumes no liability for the information contained within these presentations. The opinions expressed are those of the contributing authors and do not necessarily reflect those of BCSC or its representatives.

Contact us    
To discuss any aspect of BCSC research and publication activities, please contact Davinder Jhamat, Head of Research and Education on davinder.jhamat@bcsc.org.uk / 020 7227 4480
BCSC/CEM SCM Diploma Expand
BCSC Diploma in Shopping Centre Management
The 'Must Have' Qualification

The aim of the course is to develop a student's knowledge and understanding of retail property management.

The course provides study material and a range of innovative online learning activities including discussion forums, webinars, podcasts and e-learning presentations. On-site presentations and tours of leading UK shopping centres are also arranged for students as part of the Diploma.

Many of the students on this course are employed in retail environments, where seasonal trading periods occur. The Diploma is unique in that it was developed specifically for this market.

"The qualification is most certainly a prerequisite to managing a shopping centre of any size or credibility. I was promoted to the post of Director very quickly after I qualified, and the Diploma played a part in that. Land Securities invests heavily in developing staff, which is essential for succession planning. I am sure that the industry recognises the value of a CEM qualification and that having one is reflected in terms of enhanced salaries"
Peter Emery
Former Centre Director, Gunwharf Quays, Portsmouth, UK
  > graduates list
> more information

Customer Care Accreditation Expand
Customer Care Accreditation
To make customer service a key priority for the shopping centre industry, BCSC has launched an accreditation scheme for training courses in customer care best practice. The training is based on the Customer Care Good Practice Guide that BCSC produced in 2005. If you are interested in becoming accredited or wish to suggest that your present training providers get involved.
  > more information  

Learning Resources Expand
Learning Resources
The following learning resources may also be of interest:
- National Skills Academy for Retail
- BIFM Training -
- The Edward L Erdman Environmental Library

Educational Presentations Expand
Event presentations
Why Multi-Channel Customer Engagement Is Vital To Your Shopping Centre
presentation by Enda McShane, Chief Executive, Velocity Worldwide at the 2014 Shopping Centre Management Conference on 20/03/2014
The Purple Apple Marketing Committee
presentation by Deborah Owen-Ellis Clark, Director, The Bee Group at the 2014 Shopping Centre Management Conference on 20/03/2014
Time Traveller's Diaries
presentation by Mark Bradley, Director, The Fan Experience Company at the 2014 Shopping Centre Management Conference on 20/03/2014
  > full list of presentations  

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