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| BCSC/CEM SCM Diploma |
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This updated and revised course, is designed for people involved in shopping centre management or the retail industry, including both long-standing centre managers and comparatively new entrants to the shopping centre sector.
The course aims to:
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Improve the management of shopping centres for the benefit of customers, retailers and owners- |
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Develop business skills and gain a wider understanding of shopping centre management |
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Build on personal and practical experience in the workplace |
No prior knowledge in related subject areas is assumed in recognition of the varied backgrounds of participants. Applications are invited from employees of Members of the British Council of Shopping Centres (BCSC) or International Council of Shopping Centers (ICSC). |
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If you have information of an educational nature that you would like to share and are interested in submitting an article for inclusion on the website, please email education@bcsc.org.uk
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| To discuss any aspect of BCSC research and publication activities, please contact Davinder Jhamat,Knowledge and Research Manager on davinder.jhamat@bcsc.org.uk / 020 7227 4480 |
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| Retail Property Master Class Programme |
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Designed by BCSC and
Sir John Cass Business School
NEW FOR 2012
BCSC in partnership with Cass Business School, a global leader in the development of executive education, is launching its Retail Property Master Class Programme in February 2012, supported by the BCSC Educational Trust.
This exciting programme offers a series of 8 full-day classes seeking to develop knowledge and practical skills on topical issues of industry interest. Also providing a great platform to enhance careers and invaluable networking.
Economic conditions have brought into stark focus the need for enhanced retail property skills. In response to this, BCSC aims to set a new industry standard of excellence delivered through these courses. The programme has been developed to provide access to learning that can be applied to your business, assisting delegates to enhance their skills and knowledge as our industry enters another stage of its evolution.
> Master Class details
> Book places now
> www.bcsc.org.uk/cass |
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| Customer Care Accreditation |
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| To make customer service a key priority for the shopping centre industry, BCSC has launched an accreditation scheme for training courses in customer care best practice. The training is based on the Customer Care Good Practice Guide that BCSC produced in 2005. If you are interested in becoming accredited or wish to suggest that your present training providers get involved. |
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| Learning Resources |
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The following learning resources may also be of interest:
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National Skills Academy for Retail |
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BIFM Training - |
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The Edward L Erdman Environmental Library |
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| Educational Presentations |
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