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| BCSC/CEM SCM Diploma |
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The 'Must Have' Qualification
The aim of the course is to develop a student's knowledge and understanding of retail property management.
The course provides study material and a range of innovative online learning activities including discussion forums, webinars, podcasts and e-learning presentations. On-site presentations and tours of leading UK shopping centres are also arranged for students as part of the Diploma.
Many of the students on this course are employed in retail environments, where seasonal trading periods occur. The Diploma is unique in that it was developed specifically for this market.
"The qualification is most certainly a prerequisite to managing a shopping centre of any size or credibility. I was promoted to the post of Director very quickly after I qualified, and the Diploma played a part in that. Land Securities invests heavily in developing staff, which is essential for succession planning. I am sure that the industry recognises the value of a CEM qualification and that having one is reflected in terms of enhanced salaries"
Peter Emery
Former Centre Director, Gunwharf Quays, Portsmouth, UK |
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If you have information of an educational nature that you would like to share and are interested in submitting an article for inclusion on the website, please email education@bcsc.org.uk
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| To discuss any aspect of BCSC research and publication activities, please contact Davinder Jhamat, Head of Research and Education on davinder.jhamat@bcsc.org.uk / 020 7227 4480 |
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| Retail Property Master Class Programme |
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Designed by BCSC and
Sir John Cass Business School
BCSC in partnership with Cass Business School, a global leader in the development of executive education, launched its Retail Property Master Class Programme in February 2012, supported by the BCSC Educational Trust.
This exciting programme offered a series of 8 full-day classes seeking to develop knowledge and practical skills on topical issues of industry interest. Also providing a great platform to enhance careers and invaluable networking.
> Master Class details
> www.bcsc.org.uk/cass |
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| Customer Care Accreditation |
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| To make customer service a key priority for the shopping centre industry, BCSC has launched an accreditation scheme for training courses in customer care best practice. The training is based on the Customer Care Good Practice Guide that BCSC produced in 2005. If you are interested in becoming accredited or wish to suggest that your present training providers get involved. |
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| Learning Resources |
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The following learning resources may also be of interest:
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National Skills Academy for Retail |
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BIFM Training - |
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The Edward L Erdman Environmental Library |
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| Educational Presentations |
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