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home > events & awards > event: wed 28 nov, cass / bcsc master class: evaluating and enhancing shopping centre performance
Event Details    
Wed 28 Nov, Cass / BCSC Master Class: Evaluating and Enhancing Shopping Centre Performance
Wed 28 Nov, Cass / BCSC Master Class: Evaluating and Enhancing Shopping Centre Performance

PRUPIM, City Place House, 55 Basinghall Street,
London EC2V 5DU

Iain McCusker
Visiting Fellow of
Cass Business School

Speaker TBC

This is part of the series of Cass / BCSC Master Classes for 2012, and is part of the themed group 'Driving Shopping Centre Performance'. This group of master classes concentrates upon creating sustainable performance and using a suite of performance metrics to provide deep insights into how ongoing centre performance can be optimised.

This master class focuses on the metrics and indices available for shopping centre investment performance.

It will open with a model to analyse and explore retailer performance to identify potential operational improvements, critical sales and service KPIs and enhancements to customer experience. The master class will then take a whole centre approach to consider investment performance of the portfolio of retailers within a shopping centre development. The concept of the sustainable enterprise master class draws these themes together and offers a new perspective on organisational leadership. It challenges managers to lead in ways that interweave the interests of their business with those of society and the environment – turning these potential constraints into valuable opportunities to excel.

> Full details of this master class
> Master class brochure
> www.bcsc.org.uk/cass


Booking Details  
Wednesday, November 28, 2012
09.00 - 17.30
Sorry, this event is fully booked.
 Terms and Conditions

08.30 Registration with refreshments
08.55 Welcome
Davinder Jhamat,
Head of Research and Education, BCSC
09.00 Welcome from host
09.10 Introduction
Iain McCusker,
Visiting Fellow,
Cass Business School
09.25 Shopping Centre Performance Measurement
- Key tools and measures
- A financial perspective
Iain McCusker,
Visiting Fellow,
Cass Business School
10.15 Morning break
10.45 Performance Evaluation
- The retailer perspective
Jeremy Collins,
Property Director,
John Lewis Partnership
11.45 Analysing Investment Performance and Delivering Investment Opportunity
- Informing Investment Decisions
Robin Bevan,
Director, Retail Locations & Shopping Centres,
12.45 Lunch
13.45 Analysing Investment Performance and Delivering Investment Opportunity
- The Investors Perspective
Richard Gwilliam,
Deputy Head of Property Research,
14.45 Enhancing Shopping Centre Performance Through Design and the Physical Experience
Andrew Ogg,
Managing Director,
Leslie Jones, Architects
15.45 Afternoon break
16.00 Delivering Enhanced Performance:
- The marketeer’s perspective
Sue Boor,
Associate Director,
Shopping Centre Marketing
- The lawyer’s perspective
Paul Clark,
Commercial Property Lawyer,
Cripps Harries Hall LLP
17.00 Plenary Discussions
17.15 Close

Contact us    
Our specialist events team will be happy to answer any of your questions. For booking enquiries, please contact events@bcsc.org.uk or 0845 270 0775.

For more details about this specific event, please contact
BCSC Events on 020 7222 1122 or
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