In 2005 the then President of the BCSC, Bob De Barr announced plans to make customer service a key priority for the industry and the BCSC’s Customer Care Committee was established. This work has continued and John Bullough in his presidency is keen to raise the level of training available for the industry.

One of the objectives of the Committee is to promote training and coaching in customer care. To this end the BCSC has developed an accreditation process for companies or individuals providing Customer Care Courses for shopping centre staff.

The accreditation process will give trainers the assurance that their courses have been independently assessed.

Once accredited, courses can then be advertised under the ‘Accredited by BCSC’ banner, demonstrating that they embody best practice. BCSC accreditation will also provide a powerful marketing tool in the completive world of training courses.

The documents and guidance notes contained within this website have been provided for potential applicants.

For convenience, the complete Submission Guide for Training Providers document with all forms and reference tables can also be downloaded as a single pdf file. Click here to download the complete document.

Contact
Training providers wishing to apply for accreditation of their customer care course should send their application to:

Emma Hurt
BCSC
1 Queen Anne's Gate
Westminster
London
SW1H 9BT
emma.hurt@bcsc.org.uk