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Customer Care Best Practice
Accreditation of Training Courses
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Accreditation process
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Customer Care Best Practice Guide

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Section 3 - ACCREDITATION PROCESS

Accreditation process Schedule FAQs

3.3 FAQs about the accreditation process

How long will my accreditation last?
Accreditation will last for 2 years starting from the date it is awarded.
Once an initial accreditation has been awarded an application for re-accreditation will be required for the following year.

When should I submit my application for accreditation or re-accreditation?
Applications for initial accreditation can be made at any time.
The deadline for the annual submission for re-accreditation will be advised by the BCSC.

What are the costs associated with course accreditation?
Initial accreditation fee:
The cost of applying for initial accreditation by BCSC is £1,000 + VAT per course provider, to be paid to BCSC. This is a one-off fee, which covers accreditation of the course provider and is non-refundable if the application is unsuccessful. Payment of the fee does no imply acceptance.

Re-accreditation fee:
The cost of applying for re-accreditation by BCSC is £550 + VAT per one course provider, to be paid to BCSC. This is a one-off fee, which covers accreditation of the course provider and is non-refundable if the application is unsuccessful. Payment of the fee does no imply acceptance.

How do I appeal against an unsuccessful application?
You can submit your appeal to the BCSC Customer Care Course Appeals Committee. The Committee is chaired by the President of the BCSC, the Principal of the College of Estate Management and the Chairman of the Customer Care Committee. Other members are co-opted as necessary. The appeals committee meets as necessary to discuss matters of relevance.