Customer Care Best Practice
Accreditation of Training Courses
Accreditation of Training Courses
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| Overview | |||
| Course Requirement |
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| Accreditation Process | |||
| Accreditation process | |||
| Schedule | |||
| FAQs | |||
| Submission Guide |
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Initial accreditation | ||
| Re-accreditation | |||
| Submission form templates | |||
| Other Technical Matters | |||
| Course certificates | |||
| Use of BCSC logo | |||
| Complaints procedures | |||
Customer Care Best Practice Guide Project Website hosted as part of www.bcsc.org.uk Funded by |
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Section 4 - GUIDE TO SUBMISSION
| Initial accreditation | Re-accreditation | Submission form templates |
4.3 Course summary, self-assessment form and course feedback form
Click on the following links to access templates:
Form 1 - Initial Accreditation Course Curriculum
Form 2 - Initial Accreditation Self Assessment Form
Form 3 - Re-accreditation Course Curriculum
Form 4 - Re-accreditation Self Assessment Form
Form 5 - Course Participant Evaluation Form