Overall Aims

• Most importantly – make the most efficient use of water consumed
• Consider rainwater harvesting and water re-use
  

Measurement

• Measure all forms of water consumption (mains, borehole, collected rainwater), in cubic metres (m³)
• Take actual meter readings – estimations/invoices are not sufficiently reliable
• The more frequent meter readings are taken, the better
  • annual or quarterly can suffice for basic reporting, but for active management,
    monthly or half-hourly (with automatic meters) readings are advisable
• Understand and improve the metering arrangement in the property – good sub-metering underpins successful water management, as well as enabling accurate re-charging from landlord to tenant
• Make proactive use of water consumption data, using appropriate monitoring and targeting techniques
  

Specific Actions

• Monitor consumption trend to spot leaks – and fix them rapidly
• Fit water-saving devices in toilets and washrooms
• Fit regulators on cleaning hoses
• Where landscaping is irrigated, consider low-water plants and drip irrigation
• More practical tips can be found at: www.envirowise.gov.uk/retail
  

Performance Threshold

The water-intensity for the best 75% of Upstream benchmarkers is less than:

• 2.83 litres per visit (landlord and tenant water)

Good Practice

An important part of the Charter is the case studies that demonstrate what the industry is able to achieve.

The latest set of case studies were collected as part of the 2010 Sustainability Charter Review:

	Gardiner & Theobald	Bickershaw Colliery South, Leigh, Wigan
	British Land	Corporate Responsibility Report 2010
	Capital & Regional	Enviromall - Statistics and Case Studies
	Jones Lang LaSalle	Festival Place Shopping Centre
	Wates	M&S Galashiels Case Study
	Gardiner & Theobald	Manchester Metropolitan University
	John Lewis Partnership	Responsible Development
	Dransfield Properties Limited	Sanderson Arcade, Morpeth
	Sustainability Plus	Sustainability Audit Case Study - Beechwood Shopping Centre
	Sustainability Plus	Sustainability Plus Capability Statement 2011
	Wates	Waitrose, Altrincham Case Study

Older case studies related to water, collected through earlier work around the developement of the Sustainability Charter, are also available:

	British Land	Building Together
	British Land	Building Together - Corporate Responsibility Report 2007/08
	Multi Development	Company Profile & Multi Sustainability Principles (MSP’s)
	Hammerson	Corporate Responsibility Report 2007
	John Lewis Partnership	Corporate Social Responsibility Reports
	Grosvenor	Energy Saving Initiatives to Festival Place, Basingstoke
	Multi Development	Forum Duisburg
	Hermes	Good Practice Case Studies
	Multi Development	Green Thinker Award
	Jones Lang LaSalle	ISO14001 (Environmental Management) Certification
	Land Securities	Land Securities CR Report
	Liberty International PLC	Liberty International PLC 2007 Corporate Responsibility Report
	Dransfield Properties Limited	Marshall's Yard Gainsborough
	John Lewis Partnership	Our Environment
	Land Securities	Princesshay Exeter
	DTZ	Sustainability in Practice at Whitgift Shopping Centre
	PRUPIM	Sustainability Report 2008
	Sonae Sierra	Water Consumption Reduction - Sonae Sierra
	Hermes	Waterless Urinal System - Tower 42

To make this section useful, we would be grateful if you email summarised case studies with links to further information. Please email to Davinder Jhamat at Davinder.jhamat@bcsc.org.uk