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Mall Commercialisation
Shopping Centre Consumer Marketing Survey
Retail Property Statistics
Freight Consolidation and Remote Storage
The Retail Property Industry
The Future of Retail Property
What's in the Pipeline?
What's in Store?
Customer Care Best Practice
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| Mall Commercialisation: An Introductory Guide for Retailers and Property Professionals (2009) Commercialisation as a specialism within the shopping centre industry is rapidly growing and there is a clear need to broaden the understanding of best practice. With this in mind, the Property Managers Association (PMA) and BCSC (British Council of Shopping Centres) recommend that owners and retailers work together to support the adoption of best practice at an industry and a property level. |
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| Shopping Centre Consumer Marketing Survey (2009) This report details the findings from an online survey of retail centres carried out by Interviewing Services on behalf of the BCSC Retail Marketing Group (RMG). A core part of the remit of the RMG report to raise the profile of education in marketing, and increase understanding and awareness. |
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| BCSC Retail Property Statistics, October 2009 A comprehensive statistics breakdown of the UK retail property sector, undertaken for BCSC by Experian Consultancy. |
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Freight Consolidation and Remote Storage 2008
This document has been prepared to provide a summary of the principle of freight consolidation and to highlight the potential benefits, and challenges of implementing freight consolidation centre (FCC) schemes. |
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The Retail Property Industry: Its Importance to the UK Economy 2008
This report is the fourth update to the research and will analyse the contribution of shopping centres, and the wider retail property industry to the UK economy. The report will seek to analyse key trends, changing levels of foreign investment into the industry, employment trends, pipeline developments, the changing nature of shopping centres and more. |
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The Future of Retail Property. This major research project has been designed to inform retailers, developers, investors and public sector policy makers about how retail property trends are likely to influence a wide range of issues, from the conception and design of new projects, to planning, development, tenant mix strategies, leasing, marketing and asset management.
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| What's in the Pipeline? This research has created a database covering schemes that are over 5,000 sqm in total gross leasable retail floor space, which once completed, will be under single management control. The information resource was updated for 2007 and is available to members as a searchable on-line index. |
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What's In Store? This research project delivered a publication giving those in the retail property industry an unparalleled insight into the future. Hard copies of the reports can be obtained via the research area in the Publications section.
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A guide to customer care best practice: creating an outstanding guest experience. Hard copies of the reports can be obtained via the research area in the Publications section, where members may also purchase copies of the electronic version on CD-ROM.
BCSC Members can also access an e-book of the full report or executive summary and review the checklists for action and the audit spreadsheets.
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