Making your shopping centre sustainable: Simple ways to reduce your environmental impacts Paul
Cornes, Sustainability Director, PRUPIM
There are approximately 1.8 million non-domestic buildings
in the UK and 24 million dwellings. Together, these buildings
account for: • 44% of CO2 emissions •
62% of waste generated • 60% of water used
This workshop will explore low and no-cost options to
reduce your centre's environmental footprint, illustrated
by successful case studies from the UK. The workshop will
also provide an opportunity for discussion.
2.
Retail manager liaison Richard Exton, Customer's Relationship Manager, Meadowhall
This breakout session is based on an actual scenario where a major incident occurred in a shopping centre resulting in temporary closure of the centre. The session will discuss experiences and lessons learnt by the centre management team and show how positive retailer relations helped to overcome a very difficult situation.
3.
Getting the best out of your agency Geoffrey Bean,
Partner, Tomlin Bean Nick
Tomlin, Partner, Tomlin Bean
This informative and interactive seminar gives useful
tips on how shopping centre managers, asset managers and
marketing professionals can improve the quality and cost-effectiveness
of their agency’s creative output. Areas covered
include briefings, meetings, reporting and budgeting.
Come with a blank sheet of paper, a pen and an open mind.
Asset management and the New Lease Code Charles
Woollam, Director, DTZ
In a fully interactive session, delegates are invited
to tackle an everyday management situation at a shopping
centre and formulate a strategy to extract best value
for the owners. This lively and informative session will
also highlight the limitations and opportunities embedded
in the Code for Leasing Business Premises in England &
Wales 2007 (more commonly known as The New Lease Code).
5.
Environmental lease obligations for landlords and tenants - who pays? Lisa Barge,
Partner, Real Estate Litigation, Eversheds LLP David Feist,
Associate, Real Estate Litigation, Eversheds LLP Paul Moorcroft,
Partner & Head of Real Estate Litigation, Central
Region, Eversheds LLP
What, if anything, are landlords entitled to ask of tenants
to ensure retailers operate their premises in a way which
addresses environmental and sustainability concerns? What
are tenants entitled to expect of landlords? Critically,
when procuring services, what if the environmentally friendly
way of doing things is not necessarily the cheapest? What,
in terms of upcoming legislation or legislative proposals,
will set the agenda for change in this area over the coming
years?
6.
Retail crime: Whose problem is it? Creating safer shopping environments Anne Tate,
Chief Executive, Northumbria Coalition Against Crime Rick Ball,
Community Safety Sergeant, North Yorkshire Police
This session challenges our views that crime is only a
problem for police to deal with. Through interactive role-play,
we examine the scale and organised nature of retail crime,
how retail environments contribute to the problem, why
crime isn’t being reported, and how this impacts
on customers and staff. We draw on case studies and the
audiences’ personal experiences to illustrate how
simple information sharing processes can be effective
in reducing crime, violence against staff and anti-social
behaviour, and how a new National Intelligence Sharing
Alliance can benefit us all by creating safer shopping
environments for customers, safer working environments
for staff and by protecting profits and investments.
Crisis management best practice: How to protect your people, your customers and your reputation Eddie Bensilum,
Director, Regester Larkin Anna Stewart,
Managing Partner, Centre for Crisis Psychology Katherine
Williscroft, Consultant, Regester Larkin
This fast-moving, interactive workshop will explore and
discuss best practice in response to a catastrophic event
at a shopping centre. Facilitated by crisis management
and trauma care experts, delegates will gain practical
experience and advice including how to balance challenges
and potential conflicts when managing a crisis e.g. legal
v communications, internal organisational/business pressures
v external perceptions and attitudes. Delegates will also
gain an understanding of the importance of providing trauma
support for customers, employees and concerned relatives.
8.
Commercialisation: Enhancing the customer experience or adding value for the asset owner - an overview of the history and future of commercialisation Byron Lewis,
Lewis Commercialisation
Over the past five years the commercialisation of shopping
centres in the UK has experienced exponential growth and
is now considered a core part of asset and property management.
There are many implications as a result of this growth.
This session is designed to provide background and insight
in the development of commercialisation and in particular
present how future commercialisation trends can be successfully
integrated into strategic asset planning while maintaining
a harmonious balance among retailer relationships, customer
experience and owners' interests.
Freight consolidation and remote storage Richard
Jones, Technical Director, WSP Development and Transportation James Outterside,
Engineer, WSP Development and Transportation
This session focuses on the emerging Freight Consolidation
and Remote Storage Research Study, that is being conducted
in collaboration between the British Council for Shopping
Centres and WSP Development and Transportation. This study
investigates the applicability of freight consolidation
to modern shopping centres, particularly in town and city
centre environments. The benefits which freight consolidation
can bring to the design and operation of shopping centres
will be discussed during the session and feedback incorporated
within the emerging study.
The organisers reserve
the right to make any changes to the workshop programme,
speakers and timings.
For all delegate, sponsorship, Showcase and general enquiries please contact:
BCSC, 1 Queen Anne's Gate, London SW1H 9BT
T: 020 7227 3450 F: 020 7222 4440 Visit the BCSC website at www.bcsc.org.uk
