Breakout Schedule
You must pre-register for the breakout sessions of your choice.
Please ensure that you have indicated your chosen options on your booking form.
 
Session 1
Tuesday
3 March
12.05 - 13.05
Session 2
Tuesday
3 March
14.20 - 15.20
Session 3
Wednesday 4 March
11.35 - 12.20
Sessions designed to suit newcomers or those looking for a ‘refresher’ in the basics
1. Is health and safety a matter of culture or compliance?
 
 
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2. Marketing success without big spending
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Sessions designed to suit everyone working within a shopping centre
3. Better recycling and resource management: practical ideas of how to achieve both
 
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4. How to be an ACE
 
 
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5. The impact of the Service Charge Code
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6. Making customer service the heart of your shopping centre
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7. Validity of notices in shopping centres
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8. Shopping centre car parking – an overview from centre management and operator perspectives
 
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9. Anti terrorism briefing
 
 
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Sessions designed for those looking to build on already extensive experience
10. Act with haste or repent at your leisure - rights and remedies against insolvent tenants
 
 
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11. Stand up and be counted...in Europe!
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12. Using market research to improve retail business
 
 
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13. Performance measurement/management using sales data
 
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14. Developing a digital strategy that extends beyond just a website
 
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15. Recycling and energy saving – a strategic view
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