 |
 |
|
08.30
|
Refreshments and exhibition
viewing |
|
09.15 |
Opening
by Conference Facilitator |
|
|
Regeneration
Miles Dunnett
Head of Asset Management, Liverpool ONE, Grosvenor Fund Management
Current market volatility is front of mind for all of us. Like never before stunning design and a vibrant mix of uses and retailers will not be enough to sustain success. The need to search out areas to improve performance is massive, and frontline customer service has a key part to play. The challenge is to set meaningful objectives, that can easily be measured and demonstrate how all elements of activity feed into overall asset performance - without drowning in report writing!
|
|
|
09.50 |
Challenging Some Habits of Decision-Making
Karl Kalcher
Managing Director, MindFolio Ltd
Crunch is all around us, so we need to look even harder to support our performance objectives and decision-making. What can help us to make more informed decisions? How can customer choices improve our decision-making and lead to more innovation and efficiency? Karl will share insights and observations about numbers and intuition, science and nouse.
|
|
| |
| 10.20 |
We Are Still Standing
Mark Price
Managing Director, Waitrose
Waitrose has a 100 year tradition of quality grocery provision. Mark Price will explain why Waitrose continues to invest in quality and refuses to cut corners in a market where the value of food has been diminished. He will explain how growth is delivered in an organisation where everyone is a co-owner and values drive business decisions.
|
 |
|
10.50 |
Refreshments
and exhibition viewing |
|
| 11.35 |
Breakout session 3 |
|
12.20 |
Delegates
move back to plenary hall |
|
12.30 |
The Will to Win
Jenny Pitman
Drawing on her love of horses and experience as the first and only woman trainer to have won the Grand National, Jenny will give an inspirational and motivational talk about having the will to win.
|
|
|
13.00 |
Summary
Michael Green
Chief Executive,
BCSC |
|
|
13.05 |
Conference closes with lunch
and exhibition viewing |
|
15.00 |
Exhibition
closes |
| |
|
