|
08.30 |
Registration, refreshments and exhibition viewing |
|
09.15 |
Introduction
|
|
|
| |
Welcome from the Conference Chairs
Jonathan Doughty
Managing Director,
Coverpoint Catering Consultancy
|
 |
| |
Mark Rumfitt
Centre Manager,
Hempstead Valley Shopping Centre
|
 |
|
| |
BCSC President’s welcome
Neil Varnham
Director,
Cadena
President, BCSC
|
|
|
|
|
Blue skies: retail prospects for the next two years
Professor Joshua Bamfield
Director,
The Centre for Retail Research
Professor Bamfield will provide new data from the Centre for Retail Research about retail prospects over the next couple of years. He expects retail growth to be strong, though patchy in some areas, and unfortunately unemployment is likely to continue rising for much of the next year. He will discuss the effects on retailers of the resumption of the housing market, whether consumers will trade up, and how food will be affected by the likely gain in custom by non-food businesses.
> Presentation
|
 |
|
|
Sustainability: Shopping Centres which will still be thriving in 2020 and beyond
Angus McIntosh
Partner and Head of Research,
King Sturge LLP
Climate change and the "Green" agenda are a future reality, with energy costs and security even more challenging for retailers. Legislation is already changing behaviour. But retail property, which is sustainable in 2020, must also be able to attract both people and money; governance holds the key.
> Presentation |
 |
|
10.45 |
Refreshments and exhibition viewing |
|
| 11.30 |
How bright is the horizon?
Helen Gordon
Property Director,
Legal & General Life Fund
Helen will provide the landlords view; just how bad has the recession been, what is the recovery expected to look like, what will be the long term effect on shopping centres and shopping centre values. There will also be discussion regarding what shopping centre managers can do to assist the recovery and help rebuild asset values.
> Presentation |
 |
|
| 12.00 |
Delegates move to their Breakout Sessions
|
|
|
| 12.15 |
Breakout Session 1 |
|
|
| 13.00 |
Lunch and exhibition viewing |
|
|
| 14.30 |
Breakout Session 2 |
|
|
| 15.15 |
Refreshments and exhibition viewing |
|
|
| 16.00 |
Introduction to the conference charity, RNLI |
|
|
| |
ACE Awards Introduction
Jonathan Doughty,
Managing Director,
Coverpoint Catering Consultancy
|
 |
| |
|
|
|
Outside in - how becoming a customer can be a catalyst for improving service and sales
Mark Bradley
Director,
Mark Bradley Projects Ltd
UK-based columnist and writer Mark Bradley gives a personal insight into the UK's inability to 'get' customer service, shares extracts from his own service odyssey and offers a strategy to help raise the profile of the UK customer experience. |
|
|
16.55 |
Close of day one |
|
