BCSC SCM 2010




	BCSC Shopping Centre Management Conference and Exhibition in association with The College of Estate Management

Bournemouth International Centre

Monday 1 - Wednesday 3 March 2010

About

Exhibition

Sponsors

CONFERENCE PROGRAMME

Monday 1 March		Tuesday 2 March		Wednesday 3 March

Delegates have the opportunity to participate in a full programme throughout the event. For more information on speakers, please click here.

WEDNESDAY 3 MARCH
09.00 - 15.00

09.00

Refreshments and exhibition viewing

09.30

Opening by facilitators

The new era of social media and interactive technology
Kate Ancketill
Managing Director,
GDR Creative Intelligence

Kate will take you on a world tour showing how technology such as QR codes, Augmented Reality, bluetooth, social and interactive media, can be cost effectively applied to take consumer experience to a new level. She will share GDR's latest research findings, and predict the mid term retail future.
> Presentation

Retail trading environment 2010 - key challenges
Tom Ironside
Acting Director - Business Environment,
British Retail Consortium
> Presentation

The growth of the coffee shop phenomenon
Clive Bentley
Property Director,
Costa Ltd

Clive will discuss:

-	The Coffee Market
-	Proactive responses to the challenging market
-	Customer Delivery
-	What this means for your Shopping Centre
-	The Future

11.15

Refreshments and exhibition viewing

11.45

Breakout session 3

12.30

Delegates move back to plenary hall

12.40

Daring to Dream
Pete Goss MBE
Sailor
www.petegoss.com

Pete has been lucky enough to be part of 24 different adventures, ranging from sailing to north pole expeditions. The one he'd like to talk about is his entry in a single handed round the world yacht race, using it as a tapestry to weave through some lessons that we can learn about daring to dream.

Summary and close
Michael Green
Chief Executive,
BCSC

13.35

Conference closes with lunch and exhibition viewing

15.00

Exhibition closes

The organisers reserve the right to make any changes to the programme, speakers and timings that may be necessary due to circumstances beyond their control.